Shipping & Returns

Shipping Information

Please allow us 2-3 days to package and ship your item. Most shipments are processed within a day of purchase. Custom orders will take longer to process. Certain times of the year, especially near holiday seasons, place a high demand on our packaging and shipping. This may cause delays in your shipment. We appreciate your patience and understanding in this matter.  

A confirmation email with tracking information for your package will be sent to the email address you enter during checkout. This will help you estimate the length of time before your package arrives. You will also receive an email confirming delivery.

FedEx is our primary delivery service. We use their policies for handle and care of our packages. They inspect and take full responsibility there after.

Once you have received your package, please, let us know immediately if there are any discrepancies (dissatisfaction with your pottery piece, broken/damaged pottery) If you do receive a broken piece, we will need photographs of any damages. Please save the packing material and broken items for evidence to the shipping provider. They will visit to see the damages and may take the items along with packing material.

All packages are shipped without signature requirement. Please note that we are not responsible for stolen packages. If the area where the package is to be sent has a history of shipments being stolen, please contact us before processing your payment and we will include a “Signature Required” option for your package.

We do not ship international.

Please note shipping costs will vary depending on weight, size, demand, and location.

Returns & Exchanges

All sales are final. Each piece is handcrafted therefore the size and glaze may vary.

Contact seller for a photograph prior to purchase if you would like.